Docbet Privacy Policy — Full Details on How Your Personal Data Is Collected and Protected

Docbet believes your personal data belongs to you. This Privacy Policy exists to keep you informed — what data Docbet holds, why it holds it, and how it is used. Simply put, it is a commitment that your information will be kept safe.

This policy applies to your use of the Docbet website, mobile app, or any of its services. It is built in line with international data protection standards. If you have any questions, you can reach us at support@docbet.net — our privacy team will be happy to help.

Docbet collects three types of information — what you provide directly, what is automatically collected during your use of the service, and what is required for payment processing.

Docbet never stores your full payment card number. For mobile banking accounts, only the last four digits are retained for record-keeping purposes.

Docbet uses your data for specific purposes — each of which is clearly outlined here:

• Account Management: To handle registration, login, identity verification, and account security.
• Payment Processing: To process deposits, send withdrawals, and maintain transaction history.
• Legal Obligations: To comply with anti-money laundering laws and meet regulatory reporting requirements.
• Service Improvement: To understand which features are used most and improve the platform accordingly.
• Fraud Prevention: To detect unusual activity and keep your account secure.
• Support Services: To provide fast and effective support by reviewing your issue history.
• Contact: To send important updates, security alerts, and (where consent is given) promotional messages.

Docbet does not use your data to build profiles for automated decision-making — for example, accounts are not closed based on data alone. Any decision involving your account is subject to human review.

Docbet never sells your personal information or shares it with third parties for advertising purposes. However, limited data sharing is required in certain specific situations:

• Payment Provider: Necessary data is shared with bKash, Nagad, or Rocket to process transactions. These providers operate under their own privacy policies.
• Game Providers: When you play a game, the game provider only receives data related to that gaming session. No personal or financial information is shared.
• Law Enforcement: Where required by a legal directive or court order, Docbet may be obligated to disclose specific information.
• Security Auditors: Independent auditors are granted access to verify platform security, and are bound by strict confidentiality agreements.

Docbet uses multiple layers of technical security to keep your data safe. This goes beyond a single certificate — active protection is in place at every level.

• SSL/TLS Encryption: All communication between your browser and Docbet's servers is encrypted. No third party can intercept or read your data in transit.
• Encrypted Database: Data stored on servers is also encrypted. Direct access to the database is strictly limited.
• Two-Step Verification: Two-factor authentication (2FA) is available for login and other critical account actions.
• Monitoring for Unusual Activity: An automated system detects suspicious logins or transactions and alerts you immediately.
• Staff Training: All Docbet staff with access to user data receive regular security training.
• Regular Audits: Independent security experts regularly audit and test our systems.

In the event of a data breach, Docbet will notify affected members within the timeframe required by law and take immediate action.

The Docbet website uses cookies — small files stored in your browser that help improve the quality of our service. The types of cookies we use and their purposes are outlined below:

You can disable non-essential cookies through your browser settings. However, doing so may affect the functionality of certain features on the platform.

Docbet respects your data rights. You may exercise any of the following rights at any time:

Docbet does not retain data beyond what is necessary. Each category of data has a defined retention period:

• Account Information: For the duration of the active account and up to 5 years after closure.
• Financial Transaction Records: Retained for up to 7 years to meet legal obligations.
• Support Chat: For up to 2 years after an issue is resolved.
• Analytics Data: Anonymised analytics data may be retained for up to 2 years.
• Cookie Data: Retention varies by cookie type (see Section 6).

Once the retention period expires, your data is securely deleted or anonymised so that it can no longer be linked to you.

Docbet's services are intended for users aged 18 and above. Docbet does not knowingly collect any information from minors. Date of birth is required during registration, and anyone under 18 is automatically blocked from completing the process.

If a minor somehow opens an account and is identified, the account will be closed immediately and all collected data will be deleted. Parents or legal guardians can contact us at support@docbet.net regarding this matter.

Docbet may update this Privacy Policy from time to time. When changes are made, the revision date at the top of this page will be updated. For significant changes, registered members will be notified in advance via email or SMS.

Continued use of Docbet after a policy change will be considered acceptance of the updated terms. If you do not wish to accept the new policy, you may close your account — any valid balance can be withdrawn before doing so.